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Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of (the “Site”). This Site is owned and operated by TNS Solutions. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property

All content published and made available on our Site is the property of TNS Solutions and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Limitation of Liability

TNS Solutions and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Except where prohibited by law, by using this Site you indemnify and hold harmless TNS Solutions and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and TNS Solutions are unable to resolve any dispute through informal discussion, then you and TNS Solutions agree to submit the issue before an arbitrator. The decision of the arbitrator will be final and binding. Any arbitrator must be a neutral party acceptable to both you and TNS Solutions.

Notwithstanding any other provision in these Terms and Conditions, you and TNS Solutions agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Additional Terms

Fixed Price work

Fixed price work will be charged inclusive of labour and materials
Quote for fixed price will only remain for a period of 30 days
The Quote must be accepted in its entirety, without modification
Customer can approve quotation within 30 days, at which time customer will be bound by these Terms and Conditions
An order is only accepted once deposit is paid in full, usually 50% of the total value of work.
We reserve the right to refuse of decline to undertake any work

We reserve the right to revise the fixed price work subject to following circumstances:

if, after sending our quote, there is an increase in the price of products/materials – if, after sending our quote, you instruct us to carry out additional work not included in our quote – if there was a manifest error in the estimate when it was prepared.;

Hourly Priced work

Our hourly priced work consists of: labour priced in accordance with current TNS hourly rates, materials supplied by TNS to customer at RRP. The hourly rate includes parking.

Charge for first hour is to be paid in full during the booking process. The total charge to you will be the time spent by our representative on the job, which is charged for full and part completed hours with a minimum charge of 1 hour.

If works involve a diagnostic process to ascertain the fault or cause of a breakdown, and during that process we replace/fix a fault, the customer will e liable to pay for that replacement even if the breakdown was caused by a different fault.

Parts and materials supplied by TNS will be charged at the trade price plus 20% handling fee.


Any invoice sent contains a payment due date which must be honoured.

We reserve the right to claim statutory 3% interest on the date the payment becomes overdue and at any subsequent rate where the reference rate changes and the debt remains unpaid in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Furthermore we will claim all additional costs (including, but not limited to legal costs) incurred in obtaining payment from the Customer where the Customer is late paying the TBHC.

Where the Customer is represented by a third party (such as a managing agent, tenant or other representative), in the event of non-payment by the Customer, the third party will be responsible for payment unless agreed otherwise in writing.

Our obligations

We will carry out all Works in accordance with the Proposal and subsequent Order.

We will comply with all relevant health and safety regulations, including (but not limited to) site safety and personal safety of employees and subcontractors.

We will at all times hold appropriate and valid insurance, including public liability insurance.

-We shall ensure that all Works are carried out with reasonable care and skill and to a reasonable standard.
-We shall ensure that where required all relevant codes of practice are complied with.
-We may at any time refuse or withdraw direct access to the Works where required for health and safety reasons.
-We shall ensure the safe and proper disposal of all waste materials generated by the Works.

Customer Obligations

The Customer will permit and allow TNS access to undertake the Works
The Customer will obtain all consents, licenses and permissions from landlords, local authorities and others, which are required before the Works can commence and in a timely manner so as not to delay the Works.
The Customer shall only access the immediate area of the Works with our express permission.
If the Customer does access the Works they (and any third party under their control) shall observe all relevant health and safety regulations and follow the advice and directions of the TNS at all times.;

Warranties and Guarantees

We guarantee our work for a period of 6 months and the duration of the manufacturers guarantee for all parts or equipment supplied by us.

The guarantee will become null & void if the work completed by us is misused, modified or tempered with by anyone else than TNS representative.

We cannot guarantee work which is of a temporary nature, the operative will advise you of such prior to the work being carried out;

-If you are not satisfied with our work, you must contact us within 14 days of finishing the work and let us come and inspect the work and carry out the necessary remedial work at our expense. You agree that if you do not contact us within 14 days nor let us back in to rectify our work we shall have no liability. You agree to let our insurers inspect any works carried out by us.

We shall not be liable for any direct or indirect loss or damage suffered by the Customerhowsoever caused, as a result of any negligence.

We and our insurers shall not be liable or investigate any claim for loss unless the Customerprovides written notice 14 days of its occurrence and gives us and our insurer every facility to investigate such occurrence.

We will not be responsible for damage suffered to a part of the Customer’s property wherethat damage is in whole or in part a consequence of a defect or weakness in that part of the property;


Our goal is to deliver exceptional service. In case of any questions or concerns regarding our products and services, customers are encouraged to reach out to the appropriate personnel within TNS Solutions promptly.
We are committed to providing top-notch products and service to our customers. However, there may be rare instances where you may not be fully satisfied with your experience.

To resolve any issues quickly, please refer to our complaints procedure and we will respond immediately to guarantee your satisfaction.; 


Customer may cancel appointments by giving us a written notice of cancellation within 48 hours of booking 
The customer may cancel minor works/ hourly rate appointments by phone or e-mail 24 hours prior to day of appointment

If customer does not notify TNS within time period stated above, any monies paid by customer will be retained in full.


If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

02037 15291

Parsons Green House, 27 Parsons green, London SW6 4HH

You can also contact us through the feedback form available on our Site.

                                                                                                                                                       Effective Date: 1st day of February, 2023  

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